The room overlooked the pools (as I believe they all do) and had a decent sized private terrace outside - perfect for sitting out and watching the world go by. As promised the room had a small kitchen area - fridge, freezer, hob, microwave and all the necessary glassware, crockery and cutlery that you would need.
The hotel magically connected my random email enquiry with the booking and reserved us a ground floor room - if only all customer service worked liked this! When we arrived at the hotel, we were offered a free glass of rum punch (and they didn't hold back on the rum!) and we were shown to our ground floor room, which was as lovely as we had imagined.
That evening, we decided to book it anyway (through BA Holidays) as the hotel looked gorgeous.
Where do I start? Everything about this hotel just went so well! Since my partner developed mobility issues during the pandemic, I sent a random email enquiry to see if there were (a) steps to the pool (rather than a ladder), and (b) ground floor rooms.